"Rannis Dark Moon" Embroidered Washed Street Hoodie

Return Policy

Effective Date: 12/14/2024

At Finger Seams, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, please review our return policy below to determine how we can assist you.

1. Eligibility for Returns

1.1 Time frame: Items may be returned within 14 days of delivery. After this period, we cannot accept returns or exchanges.

1.2 Condition of Items: To be eligible for a return:

Items must be unused, unworn, and unwashed.

Items must be in their original packaging with all tags attached.

Items must not be damaged, altered, or customized.

1.3 Non-Returnable Items: The following items cannot be returned:

Sale or clearance items

Gift cards

Customized or personalized products

2. How to Initiate a Return

2.1 Contact Us: To start a return, contact our customer service team at helpandsupport@thefingerseams.com with your order number and reason for return.

2.2 Approval: Once your return request is approved, you will receive detailed instructions on how to send your item(s) back to us.

2.3 Packaging: Please ensure the item(s) are securely packaged to avoid damage during transit. Finger Seams is not responsible for items lost or damaged in return shipping.

3. Refund Process

3.1 Refund Method: Refunds will be processed to the original payment method used for the purchase.

3.2 Processing Time: Once we receive and inspect your returned item(s), refunds will be processed within 7-10 business days. You will be notified via email when your refund is issued.

3.3 Deductions: Shipping fees are non-refundable. If the return is due to our error (e.g., incorrect or defective item), we will cover the return shipping costs.

4. Exchanges

4.1 Exchange Process: If you wish to exchange an item for a different size, color, or style, please initiate a return for the original item and place a new order for the desired item. This ensures faster processing and availability.

5. Damaged or Defective Items

5.1 Reporting Issues: If you receive a damaged or defective item, please contact us within 7 days of delivery with a description and photo of the issue.

5.2 Resolution: We will replace the item or provide a full refund, including any shipping costs associated with returning the defective product.

6. International Returns

6.1 Return Shipping Costs: For international orders, customers are responsible for return shipping costs, including customs fees, unless the return is due to our error.

6.2 Refund Currency: Refunds for international returns will be issued in the original payment currency. Exchange rate differences are not covered.

7. Final Sale Items

7.1 Any and all custom order designs or Items marked as "Final Sale" are not eligible for return, exchange, or refund.

8. Changes to This Policy

8.1 Finger Seams reserves the right to update this Return Policy at any time. Changes will be posted on this page with the updated "Effective Date."

9. Contact Us

If you have any questions or need assistance with a return, please contact us at:

Email: FingerSeamsDesigns@thefingerseams.com



Thank you for choosing Finger Seams. We appreciate your business and look forward to serving you again